Frequently Asked Questions

Frequently Asked Questions 1. How to Measure 2.  What is your turn-around time or how long will it take? 3.  Request for Proposal 4.  How much of a hem do your garments have? 6.  Do you pre-shrink or adjust the fabric to allow for shrinkage? 7.  Why use 100% cotton? 8.  Laundering & Caring for your Garments 9.  What hours are you open for business? 10. Where are the Little GarmentsTM made? 11. Email Responses 12. Changing personal information 13. Incorrect Customer Information on Your Order 14. Login problems 15. Problems viewing the site 16. Security 17. Privacy 18. What does the statement “Not intended for Children’s Sleepwear” mean? 19. About Little GarmentsTM 1. How to Measure Often the height of a child is a better guide to choosing a size than his or her age. We have included the Sizing Chart for each specific garment on each page for your convenience. Finished back length (Dresses or Jumpers) Take tape measure and place it on the base of the neck down to the length mention on the measurement charts. Then compare this with the length you desire. Before ordering, if the length is too short or long please call us to order a different length. Height/ Length Have child stand in stocking feet, with feet together and back to a wall. Measure from the floor to the top of the head. For infants, measure from the bottom of the heel to the top of the head. Waist Measure around the waist (not over pants) at your Childs natural waist Garment Side Length (Bloomers) Measure a similar pair of pants that fits your child well. Lay the pants flat and measure from waist to the bottom of one leg. (Bloomer are full and made to pull up a little) If you have questions that aren’t covered here, please contact us by calling, 406-933-5440. 2. What is your turn-around time or how long will it take? We are a family owned business and I am the only seamstress for Little GarmentsTM.  Each order is custom sewn after you place your order. We do not have any Little GarmentsTM in stock but will be planning on this in the future. Our usual time is 3-4 weeks for your custom made Garments, but that may vary according to how busy we are. Our customers are on a first-come, first-serve basis, so we will contact with a time estimate after we receive you order. top 3. Request for Proposal All Little GarmentsTM styles and prices are available in our on-line store. If you would like one of our Little GarmentsTM using other variables of material, size, extra pretty things, and extra time we would be happy to give you a proposal. We would need the details of what you would like in order to give a price. Please, call us at 406-933-5440 to request a proposal. Thank you. 4. How much of a hem do your garments have? Our dresses and jumpers come with a hem that averages 1" or less, depending on the style. If you would like a larger hem, please state that when you order. We do not recommend letting the hem out on garments that are cotton or poly/cotton because a fade-line may form along the hem. top 5. Do you pre-shrink or adjust the fabric to allow for shrinkage? Little GarmentsTM does not pre-shrink or adjust the fabric to allow for shrinkage. Our garments are made with the exact measurements shown in the sizing chart. Note: Please allow for approximately 1 inch shrinkage per yard on our 100% cotton fabrics. Unless your little girls are at the high end of a size, there is no need to size up.  Any exceptions are noted in the specific garment description. *See Laundering & Caring for your Garments for more information on care of fabric. 6. Why use 100% cotton? Cotton fabric is popular because of its warmth and comfort and because it’s easy to care for and comfortable year-round. In hot, humid weather, cotton “breathes.” As the body perspires, cotton fibers absorb the moisture and release it on the surface of the fabric, so it evaporates. In cold weather, if the fabric remains dry, the fibers retain body heat, especially napped fabrics. Cotton is easy to clean; it can be laundered or dry-cleaned. Better quality cottons don’t have a lot of sizing (a finish that makes the fabric appear firmer). As a fabric’s sizing dissipates with repeated washings, the fabric loses its crisp hand. This information came from SEW-lutions at www.sewing.org. Note: If you want to add crispness to the garment, you could use fabric starch also. top 7. Laundering & Caring for your Garments Most cotton fabrics can be laundered in the washing machine. Wash white items and medium colors in warm water and dark colors in cold water. Cotton will shrink more in hot water than cold. Machine wash cold, gentle cycle. Tumble dry low, remove promptly. Do not bleach. Fabric softener not recommended. Note: It has been said that 100% cotton can loose its vibrant colors, strength, and durability. Therefore to increase the life of your Little GarmentsTM it is recommend you wash it with like colors and hang it to dry. Using detergents with stain fighting enzymes may cause color transfer. 8. What hours are you open for business? Hours: 9:00 am – 3:00pm PST Monday thru Friday We are closed on Saturday & Sunday 9. Where are the Little Garments made? Our garments are Made in USA, in the heart of the Rocky Mountain in Montana. top 10. Email Responses If you email us and do not receive a response to your inquiry, it is possible that your email address was entered incorrectly or your ISP has filtered our response as "SPAM”. If you do not receive a response from Little GarmentsTM, please re-send your inquiry, double check your email address entered, or consider using another email address. Also check your “Junk” mail file too. Also, we will never give your email or contact information to anyone unless you personally request it. The only emails you will receive from us would be in regards to purchases or newsletters if you sign up for them. 11. Changing personal information Just sign-in using the email address and password that you registered with. The registration page then appears with the information you supplied. At this time you can edit anything, including your email address. Do not forget to click on Update Details. top 12. Incorrect Customer Information on Your Order Little GarmentsTM is not responsible for any customer input errors and/or typographical errors in your name or address when you enter it in the shopping cart or on your mail in order form.  The customer is responsible to verify all information is correct before submitting an order.   PLEASE NOTE:  The USPS verifies an address before the label is printed through their online database. It will automatically make a correction to the address or deny a label based on the address given.  Addresses are double checked for accuracy prior to the USPS verifying the address. If I cannot print a label because the USPS says it is not a valid address, I will contact you by email.  Be sure to include any apartment #, PO Box #, etc. Please use the correct abbreviations (ie: CT, AVE, ST, BLVD, etc.). We cannot send a package unless we have the entire address or one that the USPS database will recognize. Thank you! 13. Login problems If you get a login error stating that your email and password dont match, and are sure you have entered your password correctly (remember this field is case sensitive), then we will need to reset your password for you. Please email us by clicking on Contact Us at the top of the page. Enter RESET PASSWORD as the subject, and we will reply by email with your new login details. 14. Problems viewing the site Plugins: Our website uses the flash plug-in to display some content. Adobe Flash Player 8.0 or later is required for optimal user experience; some content will not be visible unless you have the flash plug-in installed. To get the flash plug-in, click on the link below. Web Browser: Internet Explorer 6.0 or later is recommended for viewing the Little GarmentsTM website, as well as recent versions of Firefox, Opera or Safari. Some content may not be visible or may not display correctly if you are using an older web browser. Screen Resolution: 1024 x 768 or above. Connection Speed: 56 kbps or above (broadband recommended) top 15. Security The Little GarmentsTM website uses “cookies” which are small amounts of information stored on the user’s computer by our web site server. These “cookies” identify the user’s browser but they do not identify the user personally and no sensitive information is stored within the Little GarmentsTM website “cookies”. While “cookies” can be disabled by the user by going to the preferences or options menus in their browser, we recommend that you don’t disable “cookies” to allow for a better and faster experience at Little GarmentsTM Online. Our website features 128 bit SSL or higher data encryption, with personal or financial information scrambled (encrypted) to minimize possible misuse by third parties. A padlock/key is displayed on the lower right hand corner of the users screen when the SSL technology is in action - indicating a secure site. By "double-clicking" on the padlock it is possible to confirm our certificate of authenticity. We do not encourage (and in fact advise against) sending any sensitive information by email, as information sent by email is not encrypted and therefore not a secure mode of transmission. 16. Privacy Little GarmentsTM committed to protecting your privacy and keeping your details secure whilst you are interacting with our services and products. We collect your information in order to fulfill our purpose and to provide a better service to you. Little GarmentsTM will not sell, rent or lease its customer list to third parties. Your information will not be disclosed unless required to do so by law. We will never send you unsolicited emails, and you are able to remove yourself from our mailing list at any time. top 17. What does the statement “Not Intended/Suitable for Childrens Sleepwear” mean? Our flannel fabrics are 100% cotton. Some of our Baby and Children Nightgowns will be made from flannel that is “Not Suitable for Children’s Sleepwear.” This is because they have not been treated with any chemicals or fire retardants and are not tight fitting. Here is what we have available! Some of the flannel we use will be “Suitable for children’s Sleepwear” and some will not. We will note this on each material piece to help you in deciding. If you would like to order a custom-made Baby & Children’s nightgown out of Flame Retardant Flannel, please let us know and we would be happy to do this. There may be an extra fee depending on the price & availability of the fabric. More information: People have become increasingly concerned about safety, especially when it regards our children. In the 70s a new flammability ruling was created, stating that fabric sold for childrens sleepwear and childrens clothing sold as sleepwear must meet flammability standards, or be clearly marked as "not suitable for childrens sleepwear" (if it appeared to be a sleepwear type item). If the fabric did not pass flammability tests, it would need to be treated with fire retardant. Many people were unhappy with these standards because they preferred natural fibers such as cotton, to polyester (chemically treated or not) and they did not like the idea of adding chemicals to clothing their children would be wearing to bed. Due to public pressure, the standards have been changed from the original rules. As of this writing (2005), these rules apply to sleepwear sizes 9 months to 14. “U.S. CONSUMER PRODUCT SAFETY COMMISSION” The US Consumer Product Safety Commission (CPSC) now states (as of this writing, 2005): 1.  The fabric and garments must pass certain flammability tests, or 2.  be "tight fitting" as defined by certain dimensions. The reason for "tight fitting" is that loose garments are more likely to come into contact with a flame. More information: click here to read “Children’s Sleepwear Regulations” http://www.cpsc.gov/businfo/regsumsleepwear.pdf For further questions, contact the Consumer Product Safety Commission. Learn the benefits and risks regarding the use of various fabrics. Do you feel safer using a fabric that passes flammability tests, or would you prefer to use natural fibers and follow "tight fitting" standards? We hope you are better able to make a decision. top 18. About Little GarmentsTM Little GarmentsTM started out of the love for my grandchildren and children who were in need of custom-made modest Children’s clothing. Our home business is located in the Rocky Mountains of Montana. Our Little GarmentsTM are comfortable for babies and children to wear. They are carefully sewn with the greatest of care and skill for each child and are attractive, modest, feminine and high-quality. Little girls love them! We hope you and your children will love our Little GarmentsTM, be blessed and your visits will be many. For more information: Little GarmentsTM Penny 406-933-5440 Email: penny@littlegarments.com top